IIBF’s Inclusive Banking Thro’ Business Correspondents – Covering a Broad Canvas on the Important Facets of Business Correspondents for providing Banking Services to the Unbanked

Inclusive Banking Thro’ Business Correspondents is designed for Business Correspondents at the financial intermediaries, aiming to impart the necessary skills-set for making them effective and efficient at their assigned roles. This book seeks to expose the individual Business Correspondents or employees of Business Correspondent firms to the current development in basic banking and upgrade their skill sets.
This book is divided into two modules, namely:

• Module A – General Banking
• Module B – Financial Inclusion and Role of BCAs
• Module C – Technical Skills
• Module D – Soft Skills and Behavioural Aspects

This book also features summaries, keywords, test & answers at the end of each chapter.
The Present Publication is the 2018 Edition, published exclusively by Taxmann for the Indian Institute of Banking and Finance, for the examination on Basic Business Correspondents Certification
The contents of the book are as follows:

• Module A – General Banking
  o Structure of Indian Banking and Types of Banks
  o Various Deposit Schemes and Other Services
  o Accounting Opening, On-Boarding Process, KYC Mechanism and Operations
  o Accounting, Finance & Operations
  o Loans and Advances: Retail Lending
  o Principles of Sound Lending
  o Securities and Modes of Charging Them
  o Priority Sector Lending and Agricultural Advances
  o Kisan Credit Card Scheme
  o Case Flows of a Small Borrower
  o Asset Classification and Methods of Recovery
  o Grievance Redressal Mechanism in Banks and Banking Ombudsman Scheme
  o Overview of the Financial Market
• Module B – Financial Inclusion and Role of BCAs
  o Financial Inclusion and Banking for the Unbanked
  o Microfinance and Self-Help Groups (SHGs)
  o Business Correspondents and Business Facilitator (BC/BF) Model: A Vehicle for Financial Inclusion
  o Risk and Fraud Management
  o PMJDY, PMJJBY, PMSBY and APY
  o Central Government and Local Government Sponsered Schemes
• Module C – Technical Skills
  o Basic Technical Skills
  § Handling Micro ATMs
  § Biometric and Other Devices
  § Digital Banking Products
• Module D – Soft Skills and Behavioural Aspects
  o Communication and Financial Counselling (Including Financial Literacy and Financial Education)
  o How to Deal with Different Types of Customers?
  o Soft Skills and Strategies for Recovery of Bank Loans